Visiting the Reiss-Engelhorn-Museen

Frequently Asked Questions

Do I have to register my visit in advance?

• No. You do not need to register your visit the museum in advance. Reservations cannot be made in advance at present.

Can I pay without cash?

• Yes. Cashless payment is preferable at the admissions desk. You can pay with your debit card using the Girocard, V-Pay and Maestro payment systems. This also works without contact. Payment cannot be made with credit card or other mobile payment systems at present, though.

Refunds

Admission tickets, which were purchased at the admissions desk in advance for exhibitions and could not be used because of closure due to the coronavirus, will be refunded. What to do: Mail the original tickets to the address below. It is important that you remember to include your banking information since the amount will be transferred to your account rather than paid out in cash.

Address:

EB Reiss-Engelhorn-Museen
Innere Dienste
D5 - Museum Weltkulturen
68159 Mannheim

Bringing animals is not permitted. Guide dogs are exempt from this rule.

May I visit the exhibitions with my own stroller?

• Yes. Contrary to the information in our general visitor guidelines, you are permitted to bring your own stroller into the exhibition galleries. We ask that items, such as sun umbrellas, do not protrude sideways.
• If you do not want to store your diaper bag in a locker in the foyer, you may secure it to or stow it in your stroller as long as it does not protrude.

Are there changing facilities?

• Yes. Changing tables are located in the women’s and wheelchair-accessible restrooms at the Museum Weltkulturen D5 and in the wheelchair-accessible restrooms at the Museum Zeughaus C5.

Is there a family ticket?

• Yes. A family ticket is available for our permanent and special exhibitions. It includes admission for two adults with children 18 or younger.

Carrying bulky, sharp items, video cameras, tripods, canes, umbrellas of any size or backpacks and large bags is not permitted to protect the objects in the exhibitions from unintentional damage. Such items can be stored in the coatroom. The Reiss-Engelhorn-Museen do not assume any liability for checked or stored items.

Can I still store apparel and bags in lockers?

• Use of the lockers is severely limited at present because of the safety measures. Please refrain from bringing larger bags whenever possible.

What size bag is permitted in the exhibitions?

• Bags no larger than DIN A4 (ca. 20 x 30 cm) are normally permitted.

Are diaper bags allowed in the exhibitions?

• If you do not want to store your diaper bag in a locker in the foyer, you may secure it to or stow it in your stroller as long as it does not protrude.

The Reiss-Engelhorn-Museen comprise the exhibition facilities Museum Zeughaus C5, Museum Weltkulturen D5, Museum Bassermannhaus C4,12 and Museum Peter & Traudl Engelhornhaus C4,12. The mailing address for all of them is:

Reiss-Engelhorn-Museen, Museum Weltkulturen D5, 68159 Mannheim

Information and Reservations Office

Phone +49 (0)621 – 293 37 71
Fax +49 (0)621 – 293 21 38

reiss-engelhorn-museen@​mannheim.de

rem.buchungen@​mannheim.de

You can reach our team at the information office Monday through Friday from 9 a.m. to 12 p.m. and from 1 to 3:30 p.m.

in the museum quarter

The main entrance to the Museum Zeughaus is on Toulonplatz, C5.

The main entrance to the Museum Weltkulturen is D5.

The main entrance to the Museum Bassermannhaus and the Museum Peter and Traudl Engelhornhaus is on Toulonplatz, C4,12 . 

in downtown Mannheim

The “quadratic city” of Mannheim has a historic city center where the Reiss-Engelhorn-Museen are also located. Rather than streets, there are blocks – so-called “quadrates”. The museums are located on the quadrates C5 (Museum Zeughaus), D5 (Museum Weltkulturen), C4,9 (Museum Bassermannhaus) and C4,12 (Museum Peter and Traudl Engelhornhaus).

We ask you to turn off any electronic devices (e.g., cell phones, smartphones, tablets, etc.) you have with you while you are visiting the museum to allow all museum visitors a peaceful exhibition experience. This can be disregarded in select exhibitions.

Food and drink are not permitted in the exhibition galleries for reasons of conservation. Smoking is not permitted anywhere on museum premises.

We ask you to turn in found items to the admissions desk. If you are missing anything after visiting the museum, ask the cashier or call our visitor service: Phone +49 (0)621 – 293 37 71 or reiss-engelhorn-museen@​mannheim.de.

On-duty staff is tasked with ensuring museum policies are followed, thus making every guests’ visit to the Reiss-Engelhorn-Museen pleasant, and with safeguarding the exhibits. We ask our visitors to follow staffers’ instructions.

We recommend Mannheimer Parkbetriebe’s parking garage D5 underneath the World Cultures Museum for cars. Buses can use the bus lot with two spaces along C 6. The larger “Friedensplatz 1” bus lot is located in the Theodor-Heuss-Anlage, a bus station on Heinrich-von-Stephan-Strasse next to the central train station.

Flashless photography and filming for personal use are permitted in the exhibition facilities of the Reiss-Engelhorn-Museen. Specifically labeled objects on display are excluded.

Photography and filming are not permitted in designated special exhibitions, however. The use of additional lights (flash, video lights, etc.), tripods and selfie sticks is not permitted. Audio and tape recording are not permitted during guided tours.

Written consent must be obtained from the Reiss-Engelhorn-Museen in advance for commercial or editorial photography, filming and audio recording. The Press and Public Relations/Marketing Department issues film, photography and recording permits.